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SaaS ideas, mined from what people actually complain about.

Every idea comes from real Reddit posts, was researched against today's competitors, and survived an independent skeptic before it made the list.

Broken Loyalty Programs

Retail and restaurant staff and owners struggle to run, redeem, and grow customer loyalty programs, causing friction, lost sales, and poor retention.

In their words

Pipedrive feels too light, no real PRM. Salesforce was an over-engineered machine for us.

r/CRM on Reddit

I would like to create a loyalty / referral program for clients / introducers – similar to GHL Smart Power Tools.

r/HighLevel on Reddit

Is there a way I can make it so in one spot I can just type in the name of the person and it'll automatically fill in their visit?

r/excel on Reddit

Right now, we dispense nice items on a somewhat random basis; I’m hoping to incentivize engagement with our programs.

r/InventoryManagement on Reddit

The independent café down the street, where the coffee is honestly better, has a paper card and an Instagram account.

r/restaurant on Reddit

The independent café down the street, where the coffee is honestly better, has a paper card and an Instagram account.

r/restaurateur on Reddit

WE CANT CONTROL THE CUSTOMERS GIVING US THEIR PERSONAL INFO!!!

r/FiveBelow on Reddit

I'm expected to get phone numbers from at least 1 out of every 2 customers to meet my quota.

r/petco on Reddit

I spend at least an hour per week explaining to customers why they're coupon is invalid for one reason or another.

r/retailhell on Reddit

I’m at my wits end with it and i don’t understand why these are held to such importance.

r/FiveBelow on Reddit

I don't want discounts to be the only reason someone shops with us again.

r/smallbusinessowner on Reddit

What are you guys doing between purchases that actually gets people back without constantly discounting?

r/ShopifyeCommerce on Reddit

Retail and restaurant staff

Where they talk

  • r/smallbusiness
  • r/FiveBelow
  • r/ToastPOS
  • r/retailhell
  • r/employedbykohls
  • r/restaurant
  • r/ShopifyeCommerce
  • r/MichaelsEmployees

Tools they use today

  • Shopify
  • Toast
  • Clover
  • Square
  • Excel
  • Instagram
  • Salesforce
  • Cash App

Why those fall short

  • Guests enrolled but not booked through app show as potential enrollments
  • no simple one-button fix; legacy system requires redoing whole transaction
  • Rewards not auto-applied; app loading tedious; phone number lookup fails
  • auto-post sometimes misses credit; digital tools must be avoided to get it
  • discount not tied to loyalty account for online use