Refund Policy

We want you to be happy with Supagent. If it is not right for you, here is how refunds work.

Refund window

Email support@supagent.io within 14 days of a payment and we will refund that payment in full. Include the email address you paid with.

Cancelling a subscription

Cancel anytime from the billing portal in your account. Cancelling stops future renewals and you keep access until the end of the current billing period. Cancelling on its own does not refund the current period.

How refunds are paid

Refunds are issued by Polar, our Merchant of Record, to your original payment method. They usually show up within 5 to 10 business days, depending on your bank.

Your statutory rights

This policy does not limit any rights you have under the consumer law of the country where you live, such as the 14-day right of withdrawal for consumers in the EU and UK.