SaaS ideas your next customers are already looking for
100 SaaS startup ideas for the people who said they'd pay, from agency owners to dentists. Micro SaaS ideas, AI SaaS ideas and B2B SaaS ideas: find yours, build it, sign them up.
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Pain points in business: what people struggle with
Search the problems to solve, as people described them on Reddit and other platforms, in their own words.
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Manual Returns Processing
Returns are handled manually across disconnected systems, causing delays, errors, abuse, and lost revenue.
In their words
I just need the returns to go somewhere. I don't care where and at this point.
the protected returns pricing added up fast for us too
Human agents are still required to step in for high-value orders, damaged items requiring photos, and manual overrides outside the standard policy.
on the old setup i was the middleman on every damaged parcel and it took days
Some shipping prices might be like $20-$25 so definitely cant do free exchanges which sucks.
Doing it by hand is taking an absurd amount of time and space.
We had to scan and confirm the prompts for every single box, while the register was being painfully laggy from the order size.
All day it’s denying people and explaining that their ID is being used for too many returns at too many stores THAT DAY.
i know there's about 10 mins of time trying to find the dcpi cause all the guest has is a shipping invoice
ALWAYS look up the original tender and make sure you only give back whatever amount they paid with on the original tender they used!
I've gotten to the point where I just approve most questionable returns because I end up looking ridiculous when I decline something and an ASM overrides me minutes later.
Almost on a daily basis, I get called up because some customer is either unhappy about a return policy, warranty policy, service fee, price, coupons, etc.
Retail and e-commerce staff
Where they talk
- r/Staples
- r/employedbykohls
- r/HomeDepot
- r/smallbusiness
- r/shopify
- r/InstacartShoppers
- r/ecommerce
- r/upsstore
Tools they use today
- Shopify
- Amazon returns system
- Instacart
- Happy Returns
- Loop
- Onward
- UPS
- USPS
Why those fall short
- unknown
- communication was SO poor; criteria given was wrong
- UI skips questions, high rate targets, no quality accountability, AI misgrades
- search brings up unrelated items; barcodes missing or not found
- no way to differentiate rejected subs from spoiled items
Map of ideas
Drawing the map…