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Pain points in business: what people struggle with
Search the problems to solve, as people described them on Reddit and other platforms, in their own words.
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Misreported Prep Times
Delivery drivers lose unpaid time and earnings because restaurants misreport order readiness and prep times, leaving drivers waiting without reliable information.
In their words
I have to call into DoorDash every day or every other day. And band between one and five DoorDashers.
I had to wait 10 min to get that order that was ready cause everyone ignored me and was chit chatting instead.
No McDonald's wants you to come in and staredown one of the few people working for 10 minutes until they realize you exist
the order says ready, and if they aren't giving it to me, they are denying me the order - and it is a known pattern
You could have everything out in 25 seconds and bc a handful of people are being inconsiderate of your time, that bonus is gone.
The same stores that mark the order as complete and make me stand there for 10 mins waiting for them to actually finish it
they keep marking the order as "ready" right before the pickup time. When they do that, I don't get the late pickup excluded.
the only time I got a late marking I noticed something. As soon as I hit the accept button about 10 seconds later it said their order was ready for pickup.
McDonald’s routinely lies and records the order as ready for pickup when it’s not even started yet.
Restaraunts that take 10+ minutes, effect our pay yet we dont get paid for the wait time
Stress to them we don’t get paid for waiting and say how would they like it for every 30 mins they work they don’t get paid for 10 minutes of that
We had to turn off DoorDash and Uber Eats because orders were sitting for hours because no one could pick up.
Delivery drivers
Where they talk
- r/doordash_drivers
- r/UberEatsDrivers
- r/DoorDashDrivers
- r/doordash
- r/DoorDash_Dasher
- r/ubereatsaustralia
- r/Sparkdriver
- r/UberEATS
Tools they use today
- DoorDash
- Uber Eats
- Uber
- McDonald's app
- Spark driver app
- Deliveroo
- Google Maps
- Jersey Mike's app
Why those fall short
- no way to mark order ready or delay dasher assignment
- no notification when order is actually ready
- no system to track in-person orders; app timers not always used
- App does not use GPS to delay start or warn customers; corporate forbids coaching or force-printing.
- no way to know real prep time or cancel without penalty
Map of ideas
Drawing the map…