SaaS ideas your next customers are already looking for
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Pain points in business: what people struggle with
Search the problems to solve, as people described them on Reddit and other platforms, in their own words.
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Order Surge Overload
Staff cannot manage sudden influxes of large or simultaneous orders, causing delays, lost tickets, and overwhelmed workflows.
In their words
Now it's at least 10 times a week, parties of 15-25 come in without even a call an hour ahead of time
getting water for you at the handoff plane takes up so much time that I could be doing another purchased drink for drive thru
would you rather get an early heads-up even if the kitchen can't give you an accurate ETA yet?
Long night shift? Wanna have some breakfast before you head home, turn up 8:30 am, one egg left.
we didn't get a proper order for it... it's kind of been happening on a daily basis lately
Every weekend in May, Thursdays- Sundays, we had at least 55 orders every day but more often than not 65 to 70 orders per day.
Last-minute changes, they grind me on price every renewal, they once cancelled 200 covers the night before and expected no charge.
Just the other day, we had 20 oven items in the queue and our oven person was totally wrecked.
You show up looking for your food and just have to kind of guess if that's what you put in.
give us a notification when you leave the house instead of just bombarding us
if I suddenly get several orders containing 3–4 large pizzas each, the large pizzas can completely clog the oven
to get a item tuned off a request has to be submitted online, which the field leader has 24hours to approve and then it goes to the reginal who also has 24hours to approve
anyone in the management chain who does care about actual service time is completely blinded to how well or poorly they're doing
Restaurant and retail staff
Where they talk
- r/KitchenConfidential
- r/starbucks
- r/starbucksbaristas
- r/Target
- r/restaurant
- r/Serverlife
- r/McDonaldsEmployees
- r/CostcoEmployee
Tools they use today
- DoorDash
- Uber Eats
- KDS
- Instacart
- Toast
- Aloha
- Costco app
- Dispatcher
Why those fall short
- reservation platforms cost money, need upkeep, and no-shows leave tables empty
- no order size limit or advance notice for bulk items
- no way to stop or cap orders before closing time
- mobile ordering helps but manual ringing still takes minutes
- inconsistent, no accurate ETA, nobody wants to commit to a time
Map of ideas
Drawing the map…