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Pain points in business: what people struggle with
Search the problems to solve, as people described them on Reddit and other platforms, in their own words.
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Overloaded Delivery Routes
Delivery drivers are assigned unrealistic, poorly sequenced routes that cannot be completed within shift time, causing late deliveries, skipped breaks, and wasted mileage.
In their words
I find it to be extremely inefficient... we will always hit a point where things get messy and our efficiency drops.
We're planning to replace our current software and are trying to find something that's built for waste hauling instead of adapting a generic TMS.
Right now they call and she is constantly calling people back and playing phone tag... It really is a nightmare and a ridiculous amount of work
Then says you better skip your breaks or you'll go over your 10hrs and get terminated!
I usually average around 185-200 stops, 250 locations, and 300-400 packages.
Many walks are now unachievable to complete, or even half complete in our contracted hours, so mail is and will now pile up.
Everyone has a 9-10 hour route with normal mail after the route reshaping came back.
It will send one guy 20 miles out of his way for one visit and then 20 miles back.
the dispatcher didn't know that residential and commercial deliveries take a different amount of time to complete
I always report roads like this to driver support even though it likely doe nothing
I handed in a 96 for 30 minutes, we had advos, valpaks, and 2 more EDDMs in the DPS.
throwing two walks together to make the pod, because they are next to each other in the office or out on the streets without taking anything like distance and volume into account
Delivery drivers and couriers
Where they talk
- r/AmazonDSPDrivers
- r/USPS
- r/AmazonFlexDrivers
- r/royalmail
- r/UPSers
- r/dhl_deutsche_post
- r/smallbusiness
- r/FritoLay
Tools they use today
- Amazon Flex app
- Amazon routing app
- Google Maps
- Spark driver app
- Amazon delivery app
- Flex app
- Orion
- RRECS
Why those fall short
- system set for minimum staffing, rota collapses when anyone is off
- camera enforces safety but routes still unrealistic
- algorithm ignores route feasibility and adds more work when drivers finish early
- App doesn't help load overflow in route order; sequence sometimes nonsensical
- Maps show no road hazard or vehicle suitability; app still assigns the stop
Map of ideas
Drawing the map…