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Pain points in business: what people struggle with
Search the problems to solve, as people described them on Reddit and other platforms, in their own words.
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Unprofitable Delivery Offers
Gig delivery drivers are overwhelmed by low-paying, high-mileage offers they cannot filter or decline without penalty, wasting time and money.
In their words
He sneaked a stop at a Maverick gas station without asking me first.
This is the 3rd time in 2 days this ride popped up on my screen.
you're either declining offers that are pure garbage, your Acceptance Rate drops, then you get no offers!! Or you accept everything and spend so much on gas you break even.
They continue throwing other offers, all the while this "Starting Soon" bullsh*t takes forever to let me know if I actually got it or not.
they bombard you with offers only while you’re distracted (driving, or on a current delivery)
in the last 6 months id be getting crazy “$5” for 6 mile orders
You had five minutes to walk outside. I'm not rewarding the dramatic entrance at four minutes and fifty seconds.
I did not have a SINGLE ORDER over $1/mile.
used to be offers and nothing, zero, nada. Literally quit my full time job to do Amazon Flex.
All decent offers are vanishing immediately at any time of the day. And I'm talking about 60 offers ALL GONE under one second.
I definitely wouldn't have taken it if the app showed me the actual milage of the order.
The offer card showed $15.23 for two orders totaling 4.9 miles total... I notice the first stop was NINE MILES and 30 minutes away from the store.
It auto accepted a ride for me that fulfilled my auto reject criteria. Please prioritize auto reject criteria over auto accept criteria!
Gig delivery drivers
Where they talk
- r/UberEatsDrivers
- r/doordash_drivers
- r/Sparkdriver
- r/DoorDashDrivers
- r/uberdrivers
- r/AmazonFlexDrivers
- r/WalmartSparkDrivers
- r/lyftdrivers
Tools they use today
- DoorDash
- Spark driver app
- Uber Eats
- Uber
- Lyft
- Amazon Flex app
- Grubhub
- Instacart
Why those fall short
- no way to see driver is idling or force driver to cancel
- app lets riders change ride after pickup without driver agreement
- no way to connect drivers locally; union talk risks bans
- App sends orders regardless of value; no profit or time estimate shown
- offers pop over GPS, chat and delivery proof, clearing input
Map of ideas
Drawing the map…