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Pain points in business: what people struggle with
Search the problems to solve, as people described them on Reddit and other platforms, in their own words.
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Unreliable AI Scribe Notes
Clinicians spend excessive time on clinical documentation, and current AI scribes often produce unreliable, bloated notes that require heavy editing.
In their words
I don’t spend short term memory holding on to patient details. I dont feel like I have to document in the room or as soon as I leave the room.
Clicking around epic a 1000 times a day is draining af
we have to go back and read the record ourselves anyways because it struggles with recognizing dates specifically
it repeats a lot of info and gets incorrect info all the time so the doctor spends a lot of time editing
coding calculators from 2 different developers using exactly the same rules but interpreting the rules or your note differently also disagrees 10-20% of the time
most people's concern would be privacy and security. Healthie's HIPAA-compliant and we specifically chose them for this aspect
There's a note here at the bottom stating that it was created using an AI based on a recording of the conversation.
I keep finding significant errors in my medical record from ambient listening software.
I need to go back through multiple notes and spend 2x the time trying to figure out what really happened and what was discussed/prescribed in previous visits.
I am 99% sure I was the victim of an AI healthcare note-taker that interpreted "asthma from the smoke" (meaning wildfire smoke) as "asthma from smoking"
A chart summary that's 95% right still drops the 5% that changes management, and once that summary lands in the note nobody's re-reading the raw labs to catch it.
What hacks due you have to complete notes on days when you have a busy clinic which includes double books?
Except they straight up drop important clinical information. My partner has to go over it with a fine toothed comb and it saves her zero time.
the AI had mistakenly transcribed that she was on fentanyl patches
Clinicians and physicians
Where they talk
- r/healthIT
- r/doctorsUK
- r/medicine
- r/nursing
- r/therapists
- r/hospitalist
- r/FamilyMedicine
- r/ausjdocs
Tools they use today
- Epic
- Heidi
- Claude
- OpenEvidence
- ChatGPT
- Abridge
- Copilot
- DAX
Why those fall short
- notes omit symptoms and hallucinate content; consent not honored
- notes falsely state consent and contain AI errors
- AI hallucinates and lacks awareness to self-correct; proofreading adds work.
- AI scribe not yet used; output quality unverified
- output is useless, inaccurate, and skims flow sheets
Map of ideas
Drawing the map…