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Pain points in business: what people struggle with
Search the problems to solve, as people described them on Reddit and other platforms, in their own words.
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Delivery App Driver Glitches
Delivery drivers are hindered by app glitches, poor order details, and connectivity issues that cause lost pay, misdeliveries, and wasted time.
In their words
basically just a way for our customers to order our supplies and track where the delivery driver is at.
When doordash says 'Busy' and i'm stuck waiting half an hour for an order
I hate that Uber won't let us change the delivery order ourselves because of this.
I've seen this happen way too many times, what's up with these order baits?
that one trip I accepted two hours ago was assigned to me but the app never updated or sent me the prompt
we are not getting paid to be your app handler and get the products for you
These mfs had me driving around wasting gas.
im wondering if there are restaurants that yall wont pick up at. A personal blacklist.
This wasn’t in there either or I wouldn’t have taken it.
It feels like the policy is built for perfect conditions, but the actual deliveries are anything but perfect.
It would be nice to have more flexibility in what order you complete deliveries.
She didn’t have a photo, but via my peripheral vision I could see (what I assume) was her standing 5ft away waving at me.
We are constantly on delivery and cannot be fumbling around switching back and forth between apps just to get it to auto accept and auto reject.
The Waymo app is not saying "We cannot get to you because of construction", the app is telling me that requests have been paused.
Gig delivery drivers
Where they talk
- r/doordash_drivers
- r/Sparkdriver
- r/UberEatsDrivers
- r/AmazonDSPDrivers
- r/DoorDashDrivers
- r/doordash
- r/WalmartSparkDrivers
- r/AmazonFlexDrivers
Tools they use today
- DoorDash
- Spark driver app
- Uber Eats
- Uber
- Amazon Flex app
- Amazon delivery app
- Roadie
- Google Maps
Why those fall short
- drivers do not read or follow delivery instructions
- no gate codes, customers unreachable, PIN never shared
- No way to know a restaurant's pickup reliability before accepting
- Uber won't let drivers change delivery order; route is unchangeable
- no photo prompt for hand-it-to-me, app defaults conflict with instructions
Map of ideas
Drawing the map…