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Pain points in business: what people struggle with
Search the problems to solve, as people described them on Reddit and other platforms, in their own words.
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Gated Access Delivery Failures
Delivery drivers cannot reach customers in gated communities or locked buildings because access codes and entry instructions are missing or outdated.
In their words
They leave no instructions on how to get into their gated community with no security so you’re just there scrolling the callbox like an idiot
if you know your apartment complex is fancy and only allows elevator access with a keycard, do not request for the item to be left at your door
They also had the pin set at building 2 when I was delivering to building 7.
I can’t break into the leasing office for them at 5am
I hate when they don’t add in the gate code knowing they live in a gated house community.
For months I told RTS and OTR, spent hours every Sunday doing what should be a 20 minute stop.
I called three times with no answer as well as sent several chats.
my time is my money I’m not waiting on nobody they could have provided the gate code that simple
She had me waiting outside the gate for 15 mins and when I eventually got in contact with her she was really snappy with me.
Getting past all of the gates and doing the bureaucratic processes they insist on doing can take upwards of 20-30 minutes just for one stop.
no locker code means I deliver to whatever open door I can get my hands on
The amount of missing information on how to access someone's property is mind-boggling. No gate code or apartment number but yet the directions will say deliver to door.
Delivery drivers
Where they talk
- r/AmazonFlexDrivers
- r/UberEatsDrivers
- r/AmazonDSPDrivers
- r/doordash_drivers
- r/doordash
- r/DoorDashDrivers
- r/InstacartShoppers
- r/lyftdrivers
Tools they use today
- DoorDash
- Amazon Flex app
- Amazon lockers
- Uber Eats
- Instacart
- Amazon Hub lockers
- Google Maps
- Spark driver app
Why those fall short
- Customer notes demand door delivery but access is impossible; no way to know beforehand.
- customers give no access code, post number or meeting point
- codes missing, outdated or wrong; support unhelpful and slow
- No access instructions; customers do not answer phone
- Addresses lack entrance, room and access details; guidance sends drivers to locked gates.
Map of ideas
Drawing the map…