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Pain points in business: what people struggle with
Search the problems to solve, as people described them on Reddit and other platforms, in their own words.
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Hotel Check-In Errors
Hotel front desk and housekeeping staff struggle with unreliable PMS systems, missed guest communications, and manual check-in errors that cause oversold rooms and poor guest experiences.
In their words
Im just tired of my whole life revolving around the airbnb app notification sound.
The building is already completed with 65 rooms, but the IT and technology side is yet to be developed.
there isn't much margin for error between an 11am checkout and the next guest arriving
Staff end up manually cropping the passport picture and copying passport and visa details into the portal, and one typo can mean a rejected filing and a lot of back-and-forth.
those three rooms were labeled as Out of Order
at least 75% of the Hilton Hotels I have stayed in over the past 3 months have had empty shower soap bottles.
I will be dreaming tonight about pre-authorizations. If the day comes where we implement this, it will be a blessed day.
it literally took me 40 minutes to check in 2 people because we were so confused
We got a new cleaner and she forgot to send the check in instructions.
We frequently have front desk agents give the guests keys and don't check them into the rooms.
Lately, we have had NUMEROUS people make reservations claiming to have 40 but then only 15 show up.
our front desk teams are getting overwhelmed with basic guest requests - room service orders, wake up calls, checkout extensions
Hotel front desk staff
Where they talk
- r/TalesFromTheFrontDesk
- r/askhotels
- r/Hilton
- r/airbnb_hosts
- r/marriott
- r/hotels
- r/ShortTermRentals
- r/SaaS
Tools they use today
- PEP
- FOSSE
- Airbnb
- Booking.com
- Expedia
- Guesty
- GXP
- Cloudbeds
Why those fall short
- no cash recorded, rooms not flagged, no cross-reference between key and reservation logs
- no duplicate detection or confirmation before holding rooms
- lists are inconsistent and not integrated into the check-in system
- third-party reservations often lack guest phone numbers
- OTA reservations are locked; hotel has no modification rights
Map of ideas
Drawing the map…