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Ineffective Phishing Training
Security awareness and phishing simulation programs fail to change employee behavior, lack realistic and adaptive content, and provide poor measurement and follow-up.
In their words
the training content feels stale and our click rates aren't budging
Is there cheaper and or services out there for phish simulations and training or is this about as cheap as you can get?
I've been tasked with standing up a phishing awareness program and I'm trying to narrow down vendors.
split between Microsoft 365 and Google Workspace, so not a clean single-tenant thing
we had a close call recently with a fake invoice login page and almost lost money
I'm trying to figure out if the awareness/sim side is changing user behavior or only producing nice quarterly charts
What do you do immediately after someone clicks a link and enters their email address and password?
People finish the annual course, pass the quiz, and a few hours later it's like none of it ever happened.
if you just delete the email instead of reporting it, they still make you take a quiz or pd about phishing
at least twice a week we have seen users falling for captchas that tell them to hit windows + r and paste and run
I don't want to spend the entire month just sending awareness emails.
Our reported phishing mailbox has turned into a part time job
So now there's no real way to tell what could be a legitimate email from illegitimate.
cybersecurity has taken over my life as a IT Manager... now it's all I work on and it's exhausting
Security awareness teams
Where they talk
- r/cybersecurity
- r/sysadmin
- r/AskNetsec
- r/iiiiiiitttttttttttt
- r/k12sysadmin
- r/FraudPrevention
- r/ShittySysadmin
- r/MicrosoftTeams
Tools they use today
- KnowBe4
- Defender
- Outlook
- GoPhish
- Hoxhunt
- Microsoft 365
- Proofpoint
- Google Workspace
Why those fall short
- attacks still reach endpoints and require SOC containment calls
- Simulations must be whitelisted, so they bypass the filters that would catch real phish.
- KnowBe4 not approved; GoPhish lacks training modules and takes 50 hours to stand up
- Users ignore training; security tools get removed when executives complain
- no enforcement or consequences for executives
Map of ideas
Drawing the map…