SaaS ideas your next customers are already looking for
100 SaaS startup ideas for the people who said they'd pay, from agency owners to dentists. Micro SaaS ideas, AI SaaS ideas and B2B SaaS ideas: find yours, build it, sign them up.
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Pain points in business: what people struggle with
Search the problems to solve, as people described them on Reddit and other platforms, in their own words.
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Missed Customer Messages
Customer messages arrive across many disconnected channels and get missed, lost, or forgotten because there is no single shared place to track and respond.
In their words
Finding a platform where those two things genuinely feel like one system is surprisingly difficult.
We’d love to have one inbox that combines: Instagram DMs, Facebook Messages, Facebook Marketplace Messages, Meta Business Suite, WhatsApp, SMS/Text Messages
It relies on me and only me, if im busy its missed calls lost text messages. Days to get back to people lost work forgetting information whilst driving.
How are you guys sharing an inbox without paying $50/ user for zendesk
I often forget to reply back to customers because I'm all over the place.
I do find myself missing messages and only replying like a few days later after I've gone back through the inbox.
we still get a ton of support emails and instagram dms. How do you guys handle all of this while still maintaining business?
Our main communications will be between email and WhatsApp. If the CRM can cover these and gather context from both and store to the same customer that would be amazing too
None of it lands where I actually track my support, so it just sits in my head until I get into it. Most of them gets missed up
switching between different platforms is becoming harder to manage and we're worried about things slipping through the cracks
Other days I realize someone reached out a week ago and somehow slipped through the cracks.
The original email is not embeded so our initial email responses out to customers never have the original email below in the reply.
two people open the same conversation, both answer, the customer gets two different replies and neither of them did anything wrong.
in the app, you cannot schedule a message to be sent later... you cannot filter the leads at all
Small support and sales teams
Where they talk
- r/smallbusiness
- r/CRMSoftware
- r/SaaS
- r/CRM
- r/gohighlevel
- r/growmybusiness
- r/CustomerSuccess
- r/indianstartups
Tools they use today
- Outlook
- Gmail
- Zendesk
- Front
- GoHighLevel
Why those fall short
- no audit trail, deletions affect everyone
- no shared visibility, duplicate replies, product info mistakes
- communications not gathered into the same customer record
- no ownership or collision prevention, labels not enough
- messages get buried in one inbox, customer waits two days
Map of ideas
Drawing the map…