SaaS ideas your next customers are already looking for
100 SaaS startup ideas for the people who said they'd pay, from agency owners to dentists. Micro SaaS ideas, AI SaaS ideas and B2B SaaS ideas: find yours, build it, sign them up.
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Pain points in business: what people struggle with
Search the problems to solve, as people described them on Reddit and other platforms, in their own words.
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Manual Helpdesk Ticket Triage
Support and IT teams waste time manually reading, categorizing, prioritizing, and resolving repetitive tickets across fragmented channels.
In their words
Please CrowdStrike, revert back to being able to open a support ticket without the "help" of AI.
We noticed a lot of our processes lived in the engineers mind rather than actual being documented.
We use it more as a ticketing system than anything.
my team doesn't have to leave Slack to do support... assign stuff, track SLAs, and ideally it connects with the tools we already use (Jira, Zendesk)
we had zero KB articles for our 3 most common ticket categories and didn't know it for 3 years
we deployed an AI agent layer on top of our existing helpdesk maybe 6 months ago and it handles ~80% of the repetitive stuff
I can literally be the one to create a ticket, then 5 minutes later I'll search the customer's name and it's not in the list.
how to stop the madness of telling sites there is now one more task they need to work on accomplishing ASAP
We lost almost 30% of our MRR while our support dashboard said everything was fine
everything I look at is either overkill or per agent per month forever
I can create epics with a lot of info in minutes vs hours.
i end up reading every single thread fully just to figure out which one i should jump on first, and by the time i've triaged everything an hour is already gone
90% of questions we get from them are already answered by the web documentation
Hopefully resolve incidents faster without people pasting slop into the incident thread.
IT and support teams
Where they talk
- r/AI_Agents
- r/CustomerSuccess
- r/sysadmin
- r/Zendesk
- r/hermesagent
- r/ITManagers
- r/halopsa
- r/ClaudeAI
Tools they use today
- Jira
- Slack
- Zendesk
- Claude
- helpdesk
- Claude Code
- MCP
- Microsoft Teams
Why those fall short
- AI helper cannot create required tickets or reach humans
- AI-written tickets are padded and verbose, so a second AI pass is needed
- built-in search is garbage, misses tickets that exist
- agent quietly fails or takes three times as long
- AI-written tickets are verbose and obscure the actual issue
Map of ideas
Drawing the map…