SaaS ideas your next customers are already looking for
100 SaaS startup ideas for the people who said they'd pay, from agency owners to dentists. Micro SaaS ideas, AI SaaS ideas and B2B SaaS ideas: find yours, build it, sign them up.
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Pain points in business: what people struggle with
Search the problems to solve, as people described them on Reddit and other platforms, in their own words.
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Unstructured IT Support Intake
Support requests arrive through scattered, informal channels and lack detail or tracking, causing lost tickets, duplicated work, and wasted time.
In their words
Management wants to kill our ticketing system and route everything through WhatsApp to "save budget."
We're using Azure DevOps now as a ticketing system and we'd like to invest in a more professional solution.
Would love to know what systems you use that actually talk to each other
I just need something better than email or phone call to organize and help me document tickets.
This was like $200/month, and was so buggy. I ended up getting a refund because the configuration I set up got erased somehow and I had to start over.
It works fine until it fails, last quarter, two tickets expired right in the middle of a project because the reminders got buried.
I am so tired of telling people they need to put an IT ticket in, only to be completely ignored
Standing over my shoulder, trying to make jokes, asking a hundred questions... does not make the problem get fixed faster.
if 200+ fast food restaurant managers can figure out how to turn on notifications, then an IT tech should be able to
People messaging me directly via Teams or email rather than putting in a ticket.
Too many times people look at me and think I'm not working but get offended when I say I am too busy to work on their walk up task that should have been a ticket.
Probably 98% of the tickets that get escalated lack even the basics of what was tried to solve the issue.
I was pinging the ticket owner, no response... "That was Jeremy, he doesn't work here any more"
Time accounting was a requirement and a deal-breaker with nearly every product they looked at, both free/open-source and commercial.
IT support teams
Where they talk
- r/sysadmin
- r/iiiiiiitttttttttttt
- r/it
- r/helpdesk
- r/k12sysadmin
- r/ITManagers
- r/SaaS
- r/msp
Tools they use today
- Microsoft Teams
- Jira
- Slack
- helpdesk
- Zendesk
- Claude
- ServiceNow
- SharePoint
Why those fall short
- web-based systems lack bulk scripting; managing 47 identical tickets is hard
- Users ignore or refuse to use the ticketing system
- Direct messages bypass the ticketing queue and become an unofficial logging channel
- no mechanism to force or track user responsiveness
- users never log tickets; chat spaces are chaotic and hard to track SLA or history
Map of ideas
Drawing the map…