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Pain points in business: what people struggle with
Search the problems to solve, as people described them on Reddit and other platforms, in their own words.
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Cold Chain Breakdown
Perishable goods spoil because temperature control fails across storage, picking, transit, and delivery.
In their words
I messaged the driver while on her way to the store and requested she transport in cold bags because I live in PHX and it’s 110 degrees outside.
everything went down in the middle of the night and we spent open spoiling everything
in the 5 or 6 minutes it took me and a very kind walmart associate to walk these out and load up in my car the customer cancelled
It goes above 41 for multiple hours, and from there we will “probe” the food to make sure it is under 41.
You order strawberries on your truck and this happens somewhat often and you waste them.
who has to damage out the priduct and full avtrash bag yhen carry multi bags to the dumpster
I have 200 units and nowhere to put them.
At least 3 a day if not more have chilled loaded before driver is in, and even so the chiller doesn’t immediately go from 26°c to below 5 in a minute
I have 200 units and nowhere to put them.
Hot food is being put right into a cooler and potentially left in the danger zone for far too long; and because of the trash labeling system and the lack of communication between shifts, this food could have been reheated and sat out on the buffet for 8 hours several times over.
109 degree weather and packing them without their gel/drink cup has its consequences
Why did the grocery leader and I temp check everything, see that it’s in safe temp, but were told to throw everything out anyways?
there is no good way to distinguish between fresh and nearly spoiled goods other than simple inserter priority rules
Grocery and delivery staff
Where they talk
- r/OGPBackroom
- r/tjcrew
- r/kroger
- r/tesco
- r/KitchenConfidential
- r/Sparkdriver
- r/InstacartShoppers
- r/WalgreensStores
Tools they use today
- Spark driver app
- Company Portal
- Instacart
- Microlise
- Shopify
- Vision
Why those fall short
- alerts fired but nobody was taught or paid attention; escalation never happened
- timer starts early, ambient items mislabeled as perishable
- No cold storage in car; app assigns frozen orders without regard to distance or heat
- phones invent bogus staging locations; too few printers; freezers too small
- machine can't bag fast enough or just doesn't work
Map of ideas
Drawing the map…