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Pain points in business: what people struggle with
Search the problems to solve, as people described them on Reddit and other platforms, in their own words.
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Gig Order Pay Transparency
Gig delivery workers cannot see true pay or tip before accepting orders, forcing them to gamble on low-value jobs.
In their words
I wish there was a way to to BASED on service.
DD adds .25 per add on so that would have been an extra $1.50 to haul 6 cases of water around.
she gave me a new address that was 67 miles away. Instacart said I had to deliver but not to worry because I would be paid for my time and gas.
135 items 1 hour of shopping for a low tip, best order i've seen all week too
The mileage also wasn’t worth it but I was tired of waiting on something.
The estimates are fake. 50 items is easily over an hour of shopping.
9/10 stacked orders have 1 large tip and 1 $0 tip, and only 1 base fee, so in essence you are delivering 1 of the orders completely for free.
I shop the 62 items... Open my phone for delivery address order CANCELED.
If I don’t make $20 an hour, I’m losing money.
Pay needs to be calculated round trip, not one way.
They always have the lowest tipper or no tipper in this case as first delivery.
if one of the customer does tip us and the other does not tip at all we don’t know any of this before accepting the order
Gig delivery drivers
Where they talk
- r/doordash_drivers
- r/InstacartShoppers
- r/ShiptShoppers
- r/doordash
- r/DoorDashDrivers
- r/WalmartSparkDrivers
- r/UberEatsDrivers
- r/Sparkdriver
Tools they use today
- DoorDash
- Instacart
- Shipt app
- Spark driver app
- Uber Eats
- Google Maps
- Red Card
- screenshots
Why those fall short
- add-ons pay only $0.25 each, no compensation for heavy items
- app allows address change without fair pay or clear refusal option
- Tip increase flow changes the tip instead of adding to it
- pay stays the same when customers add items during packing
- tip not shown at acceptance, only after delivery
Map of ideas
Drawing the map…