SaaS ideas your next customers are already looking for
100 SaaS startup ideas for the people who said they'd pay, from agency owners to dentists. Micro SaaS ideas, AI SaaS ideas and B2B SaaS ideas: find yours, build it, sign them up.
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Pain points in business: what people struggle with
Search the problems to solve, as people described them on Reddit and other platforms, in their own words.
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Inconsistent Ticket Triage
Support teams struggle with manual, inconsistent triage of incoming tickets, causing misrouting, delays, and wasted effort.
In their words
We're getting slammed with locate requests and I'm worried we're going to miss a deadline and cause a dig-in.
We started receiving a huge number of low-level tickets (fix CI/CD, support developers with some basic stuff in K8s, help with backup recovery, etc.).
i spend like 2-3 hours a week going through zendesk, manually extracting the relevant details, reproducing the issue, and writing it up in our issue tracker
el mismo cliente escribe por dos canales distintos sobre lo mismo y terminamos con dos agentes respondiendo la misma cosa
It seems strange to me that it's not a baked in feature
He still won't tell them no and keeps doing the task every time they ask for which is completely out of scope for his job.
one lady has come up over and over and over again with every stupid little problem she can possibly induce
Cool yeah I can resolve that ticket in 5 minutes because I know the solution. You could have too if you had actually read the ticket.
our daily queue has turned into absolute chaos and i feel like we are just playing a never-ending game of whack-a-mole
The support queue feels like a dead end. Tickets about payment issues and technical bugs often sit unanswered for weeks.
Many times I've submitted tickets only to have it rejected because I forgot one of the 30 fields I have to update.
Is it common to still have 100s of tickets going in each week?
taking longer to get all the paperwork right for a bug fix or even mid-sized feature than it was to actually write and test the fix
There is an enormous amount of time that goes into ticket and other triaging admin across industries.
IT support teams
Where they talk
- r/sysadmin
- r/iiiiiiitttttttttttt
- r/AI_Agents
- r/CustomerSuccess
- r/Zendesk
- r/SaaS
- r/UtilityLocator
- r/ITManagers
Tools they use today
- Jira
- Zendesk
- ServiceNow
- Slack
- Linear
- MCP
- Claude
- Claude Code
Why those fall short
- priority field lets users self-select, so everything becomes p1
- staff ignore process; no enforcement or catalog for recurring requests
- tickets lack context and users bypass or misreport issues
- No exact error text or screenshot at intake; users describe issues inaccurately
- self-service tickets auto-route without triage; no one searches existing answers
Map of ideas
Drawing the map…