SaaS ideas your next customers are already looking for
100 SaaS startup ideas for the people who said they'd pay, from agency owners to dentists. Micro SaaS ideas, AI SaaS ideas and B2B SaaS ideas: find yours, build it, sign them up.
Popular:
| # | Idea |
|---|
No idea matches this filter.
Pain points in business: what people struggle with
Search the problems to solve, as people described them on Reddit and other platforms, in their own words.
Popular:
| # | Pain point |
|---|
No pain point matches this filter.
Misrouted Support Tickets
Support teams are overwhelmed by repetitive, misrouted tickets that require manual triage and routing, causing delays and burnout.
In their words
The client called me and said something I didn't expect. He said the tool felt like a black box and his team didn't trust it.
our agents are starting to burn out pretty bad
Our support team is definitely understaffed as my guys are working a lot of overtime
agents were spending probably 40% of their day on password resets, order status checks, billing lookups. brainless repetitive demoralizing work.
The AI Agent has deflected 50% of tickets after a year of deployment.
a ticket comes in, I paste the context into Claude Code in my repo, and paste the answer back to the customer
Nobody picked correctly, the reporting was garbage as a direct result, and the only genuine use of the field was routing.
We're currently looking at ticketing systems. CEO asked if we could just build one with AI.
it now instantly replies to users with a polite wall of text that confuses them, so they reopen the ticket, email us, ping chat, then log a new ticket
the asks and expectations in my org have exploded. I can barely keep up
I'm trying to avoid rolling out something that looks good in a demo but doesn't help day to day
im tired of managing requests that come in with no context, marked as urgent/high priority, only that they were directed by claude to reach out to IT
We have feature PRs that have been open for months without being merged because our company does not have the human bandwidth to provide support for them.
I always end up scrolling to the bottom and looking for the original customer email or product request that was used to generate the ticket above.
IT and customer support teams
Where they talk
- r/sysadmin
- r/CustomerSuccess
- r/AI_Customer_Support
- r/AI_Agents
- r/customerexperience
- r/helpdesk
- r/SaaS
- r/ITManagers
Tools they use today
- Claude
- Zendesk
- Intercom
- Jira
- Claude Code
- Gorgias
- ServiceNow
- Ada
Why those fall short
- no rule to point at, no logic to trace, decisions unexplainable
- too many overlapping fields; nobody reports consistently; users guess
- Categories written for IT staff; missing fields force extra round-trips
- agent lacks org-specific knowledge base context, replies with generic walls of text
- bots give wrong info, deny known issues, pretend to be human
Map of ideas
Drawing the map…