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Pain points in business: what people struggle with
Search the problems to solve, as people described them on Reddit and other platforms, in their own words.
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Payroll Calculation Errors
Payroll teams repeatedly face system miscalculations, missed inputs, and lack of validation, forcing hours of manual error correction and reconciliation.
In their words
I wasnt reviewing payroll. I was fixing minor things every week because I never trusted what was coming out
They’ve been incorrectly calculating some of our statutory deductions... ADP typically dismisses complaints of double deductions without checking anything
Paychex simply cannot handle our FLSA fluctuating workweek/day-rate overtime math natively, which means I'm doing it all manually in Excel.
They filed an incorrect state annual tax report for 2025 and their solution is to tell me that I need to have them pull about a grand out of our bank a/c to pay the penalty
They have yet to implement a good system for the OBBB qualified overtime yet for anyone who pays bi-monthly.
We're having to constantly recalculate and revise ourselves, tell them exactly what to do, and they still can't get it right.
I was hired as a casuals at a step 4 rate but have been paid 675 hours at step one.
I found out he posted every payroll journal entry wrong. Absolutely everything is screwed up.
I always end up going back through everything one more time because I keep thinking I missed something.
Turns out supervisor was fixing someone else's stuff and accidentally put me in for 8 hours of AL. I was billed .5 hour AL.
so now no one is getting paid until that's sorted
We keep spreadsheets just in case, remind each other to double check things and leave extra time every payroll day because we expect something to come up
ChatGPT figured out that it was a penalty rate and dug in for me.
Payroll and HR staff
Where they talk
- r/Payroll
- r/Accounting
- r/quickbooksonline
- r/smallbusiness
- r/humanresources
- r/Contractor
- r/CAStateWorkers
- r/ADP
Tools they use today
- Excel
- ADP
- QuickBooks
- Gusto
- Paychex
- UKG
- Workday
- Paycor
Why those fall short
- no visibility into owed backpay; finance cannot calculate it on request
- system does no thinking; no exception flagging; everything reviewed manually
- no one is getting paid until claims processing is sorted
- manual entry causes wrong AL charges
- Reps copy ChatGPT or docs, contradict documentation, and lack product knowledge
Map of ideas
Drawing the map…