SaaS ideas your next customers are already looking for
100 SaaS startup ideas for the people who said they'd pay, from agency owners to dentists. Micro SaaS ideas, AI SaaS ideas and B2B SaaS ideas: find yours, build it, sign them up.
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Pain points in business: what people struggle with
Search the problems to solve, as people described them on Reddit and other platforms, in their own words.
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Repeated Support Questions
Support staff waste time manually answering repetitive customer questions and re-explaining information that self-service or better tools should handle.
In their words
it was the phone ringing all day with "is it ready yet" while the techs are heads down
The platform is bad for 1995. I know I would have paid a not insignificant sum for someone to deal with it.
Im just sat here listening to you going "1 second 1 second" for the next 5 minutes
useless AI chatbots instead of real humans
When the customer calls for an update but the RO notes say: 👁️👄👁️
Second time this week I have called in to RSL asking for assistance in cancelling lines of service
they'll send follow-up emails with questions that were already addressed
we will end up having to walk them through the entire process
I've had too many of these to deal with lately and it bogs down my day.
I have 500 emails in my inbox that I can’t even get to and I’m super frustrated.
I have customers constantly coming in for help uninstalling an app and them having me show them how to do it 20 times
There's no way to figure this out (or is there a way to do so) so I transfer them back to claims.
what I want to do isn't possible, but is through the support agents interface
Customer support and service staff
Where they talk
- r/callcentres
- r/Progressiveinsurance
- r/tmobile
- r/CustomerSuccess
- r/USPS
- r/customerexperience
- r/sysadmin
- r/ATT
Tools they use today
- RSL
- AliExpress
- Amadeus
- Amazon Flex app
- Confluence
- Copilot Studio
- DG app
- Discord
Why those fall short
- freeze frame data does not paint the whole picture
- useless AI chatbots instead of real humans
- notes are only part of it; agents explain the same policy differently
- App never works; call center wait times are crazy
- students still do not read or comprehend written responses
Map of ideas
Drawing the map…