SaaS ideas your next customers are already looking for
100 SaaS startup ideas for the people who said they'd pay, from agency owners to dentists. Micro SaaS ideas, AI SaaS ideas and B2B SaaS ideas: find yours, build it, sign them up.
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Pain points in business: what people struggle with
Search the problems to solve, as people described them on Reddit and other platforms, in their own words.
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Scattered Customer Context
Customer information and conversations are fragmented across many disconnected tools, forcing teams to manually stitch context together and lose track of the customer journey.
In their words
My dream outcome is that CSMs open their HS tasks and start their day without having to dig deep down and manually into HS and other data sources
The price went up again this cycle and we're barely touching most of what's in it.
We've outgrown our existing tool landscape, and are evaluating larger customer engagement platforms.
nos account leads et les fondateurs gèrent les demandes clients directement depuis des boîtes mail partagées
I invested in an omnichannel support platform that integrated with our CRM. this allowed us to manage customer conversations from email, chat, phone, and all in one place.
Just having the timeline and recaps living in one place cut out a massive amount of the mental fatigue we were dealing with before.
our contact center has slowly collected a different tool for every problem, and somehow we still have the same problems
every time I need a complete picture of a customer, it turns into a scavenger hunt
suddenly youre trying to remember who needs a follow up, whos waiting on something, which invoice is still unpaid and what you promised someone last week
Obviously there is a cross-channel issue and it goes both ways
the metrics say we're doing amazing. the actual experience says otherwise.
We had feedback coming in from tickets, NPS, app reviews, Slack, sales calls and no way to tell anyone what the top three customer issues were without a week of manual reading.
We have 5 tools where customer touchpoints happen and we had to manually stitch them together for the full view.
As a design lead, the context layer is where I spend a disproportionate amount of time, pulling from research, support threads, sales calls, Slack
CS and support teams
Where they talk
- r/CustomerSuccess
- r/customerexperience
- r/SaaS
- r/CRM
- r/CRMSoftware
- r/smallbusiness
- r/ProductManagement
- r/AI_Agents
Tools they use today
- HubSpot
- Slack
- Zendesk
- Claude
- Salesforce
- Gmail
- Google Sheets
Why those fall short
- RSL transfers to Care anyway; no cross-channel resolution or shared customer context
- devs ignore feedback, no follow-up, no accountability from internal teams
- CTAs separate from other platforms, endless admin tasks, poor UX, data hygiene issues
- information scattered across different systems
- No ownership of infrastructure, rules or enforcement
Map of ideas
Drawing the map…