SaaS ideas your next customers are already looking for
100 SaaS startup ideas for the people who said they'd pay, from agency owners to dentists. Micro SaaS ideas, AI SaaS ideas and B2B SaaS ideas: find yours, build it, sign them up.
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Pain points in business: what people struggle with
Search the problems to solve, as people described them on Reddit and other platforms, in their own words.
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Inefficient Call Routing
Callers are misrouted, wait too long, or overwhelm staff, causing frustration and lost business.
In their words
They're essentially using fly-by-the-seat staffing gut calls with a dash of Erlang C to determine staffing.
Calls come in from my ads after hours and on weekends and they go to voicemail, and PI leads do not wait around, they call the next firm on Google.
they said they'd have needed another full time dispatcher without it
I have struggled with a number of them following very basic instructions
we rotate, every person gets a week every 9 weeks. One person gets a phone and the call center screens the calls before a tenant gets transferred.
People on the other line actually upset while holding…big problem.
Personal time and ACW times should be extended to allow the agents to regulate themselves.
shes called so much we have a dedicated statistic and graph on our board based on how many times shes called
about 70% of the time they don't hear us correctly and either tell us that's not a facility on their list or they call the code to the wrong hospital
operations and delivery have been the main bottle neck
Holds me hostage on the phone as they walk through all the steps and validation codes while our call numbers spike
I’m on hold for an HOUR, and entire HOUR??! And they suddenly take me off hold, no one speaks at all
Call center and front desk staff
Where they talk
- r/callcentres
- r/Progressiveinsurance
- r/911dispatchers
- r/PropertyManagement
- r/smallbusiness
- r/HomeDepot
- r/Geico
- r/sysadmin
Tools they use today
- Microsoft Teams
- CloudTalk
- Dialpad
- Genesys
- Nextiva
- ProQA
- Queue
- Queues app
Why those fall short
- call center is third party with no accountability or vetting
- no callback timeframe, slow responses, already poor at texts and emails
- call history notes are useless; no visibility into what was promised
- ACW removed or not enabled; no mandatory wrap time
- No ability to downgrade a call after making contact
Map of ideas
Drawing the map…