SaaS ideas your next customers are already looking for
100 SaaS startup ideas for the people who said they'd pay, from agency owners to dentists. Micro SaaS ideas, AI SaaS ideas and B2B SaaS ideas: find yours, build it, sign them up.
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Pain points in business: what people struggle with
Search the problems to solve, as people described them on Reddit and other platforms, in their own words.
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Support Triage Overload
Teams are overwhelmed by high volumes of repetitive, low-value support requests that interrupt deep work and delay real issues.
In their words
I was getting pulled in 300 directions and getting distracted by low level issues that should have never made it to me.
200 open issues where 180 are cancelled promises and network blips
Ai that sorts , routes and flags is the one that pays. Because attention was always the bottleneck
Just give me one sentence of context instead of making me reply "yeah, what's up?" every single time.
I know you're just trying to skip the queue, I likely won't remember any of these details if I am even the one to address it, please include them in the ticket you're about to submit.
I log in today, check cloudtalk and see my main POC at this account called my direct line 4 times before i even had my coffee
I'd be woken up (I'm only one oncall after hours) and be there at 4am to get things online.
Then I get an email with 30 questions asking questions I've already confirmed, irrelevant questions and completely insane ones.
we're getting trivial and simple requests daily, things that can be answered by either performing literally a search on confluence or slack
I am expected to answer phone calls and texts immediately no matter the time, with 95% of calls being related to simple things (Password resets, application troubleshooting, printer issues, etc).
I have a feeling that I need a systemic way of addressing this or else I'd get eaten up by customer support before I'm able to invest more time into development & distribution
I spend so much time responding to ops, PDRs, and joining calls with them that I feel like I barely have time to do actual strategic product work anymore.
a small subset had no clue what they were doing and they would call us for every little thing
I get daily emails from clients running our decisions through LLMs and asking for ridiculous stuff that would multiply the implementation cost for them, just because Claude said so.
Founders, support and IT teams
Where they talk
- r/SaaS
- r/sysadmin
- r/AI_Agents
- r/EntrepreneurRideAlong
- r/iiiiiiitttttttttttt
- r/msp
- r/SideProject
- r/microsaas
Tools they use today
- Slack
- Jira
- Microsoft Teams
- Claude
- FAQ
- Agorapulse
- Apps Script
- Autopilot
Why those fall short
- Chat messages arrive with no issue summary or urgency
- users ignore ticketing system, message directly
- Reddit search is poor; no foolproof guide exists; CGNAT and ToS block some tools
- Tickets lack details; users skip queue; routing and triage unreliable
- requests arrive without context and users are unreachable for follow-up
Map of ideas
Drawing the map…