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SaaS ideas, mined from what people actually complain about.

Every idea comes from real Reddit posts, was researched against today's competitors, and survived an independent skeptic before it made the list.

IT support pain points

Search 8 problems in IT support that people described on Reddit and other platforms.

Popular:
Pay or would payFeel the cost (time or money)Neutral (no money mentioned)

    What people report in IT support

    Tickets, requests and who gets them: this field's work is mostly intake. Unstructured IT Support Intake is the biggest of the 8 pain points here: 339 people, 203 who say it costs them, 25 who pay or would, 94% at least weekly. For IT support teams, requests come through scattered informal channels with little detail. Users ignore or refuse the ticketing system, and direct messages bypass the queue and turn into an unofficial log. Web-based systems also lack bulk scripting, so handling many identical tickets is hard.

    Sorting comes next. Inconsistent Ticket Triage (289 people, 87% weekly) and Misrouted Support Tickets (233 people, 91% weekly, 12 payers) describe a priority field that users fill in themselves so everything becomes p1, overlapping fields that nobody fills consistently, category lists drawn up with IT staff in mind, and decisions that cannot be traced to a rule. Manual Helpdesk Ticket Triage (179 people, 11 payers) adds AI-written tickets that are padded and verbose, and built-in search that misses tickets that exist.

    Slack, Jira, a ticketing system, Zendesk, ServiceNow, Teams, Claude and SharePoint are the tools named most. The complaints about them include staff who ignore the process and metrics that reward closing tickets rather than solving problems. Stalled Support Escalations (219 people, 22 payers) has SLA clocks resetting with no clear owner. Scattered Internal Knowledge (235 people, 3 payers) finds mailbox search noisy, and AI answers naming servers that do not exist and contacts who have retired.

    Growing IT Workloads has the most payers of the pain points listed, 30, among 202 people in Small IT teams, with no documentation from predecessors, a budget close to nothing and no second pair of hands. Unstructured IT Support Intake has the larger crowd and the higher weekly share, so it is the stronger base for a first product. Unstructured Request Intake (179 people, 1 who pays or would) follows the same pattern outside IT, with almost no payers.