IT pain points

What people report in IT

Enrolling laptops, answering tickets and locking down accounts for an organization all land in this field, and device management leads it. Intune Enrollment Failures drew 376 people among IT and endpoint admins, 249 of whom feel the cost, with 33% weekly. The complaints are specific: no logs are created, errors are generic and useless, the console shows no status or test mode, and scripts need constant manual updating. Windows Fleet Update Failures (366 people, 261 feeling the cost, 19% weekly) adds limited concurrency, connection drops that force manual installs and vendors that leave files behind.

Unstructured IT Support Intake reaches IT support teams: 339 people, 94% weekly, the highest frequency on the list, 203 counting a cost and 25 payers (current or would-be buyers). Requests come in through scattered, informal channels, users ignore or refuse the ticketing system, direct messages skip the queue and turn into a shadow log, and ticketing systems that run on the web offer no bulk scripting, so 47 identical tickets cannot be handled in bulk.

Missing AI Agent Guardrails has the most payers of those listed, 41, from 278 people, with 114 feeling the cost. Developers and non-technical builders report agents that suggest nonexistent parts and contradict themselves, with nothing built in for retention, rotation or redaction of secrets. Security Remediation Tracking has 34 payers and 281 people at 26% weekly, with separate platforms, no integration and manual reviews. Shadow AI Governance Gap (Security, compliance, and IT teams, 335 people, 22 payers, 71% weekly) lacks a central view of unsanctioned AI tools. Catching AI Hallucinations has 330 people and 218 feeling the cost but only 6 payers.

MFA and Passkey Friction (IT admins and MSPs, 292 people, 193 feeling the cost, 54% weekly) has sessions that time out after 3-5 minutes, lost fobs and no self-management. Overflowing Mailbox Storage (267 people, 54% weekly) has retention caps that delete client conversations, and mail flow that stops without a clear alert when no billing profile exists. Unreliable Hybrid Meeting AV (AV integrators and IT admins, 297 people, 35 payers) has frozen sessions and no hardware-free testing. PowerShell, Entra ID, Outlook and SharePoint turn up in the tools named.

Unstructured IT Support Intake combines the highest weekly share with a broad audience and 25 payers, which makes it the best starting point on offer. Intune Enrollment Failures has the biggest audience, 376, but 33% weekly. For a builder after the most payers, Missing AI Agent Guardrails is the better fit.